Domestic Logistics
Reverse Logistics Explained: Returns and Recovery
4 min read
Reverse logistics is the flow of goods back from the customer toward the seller or manufacturer. Returns, repairs, recycling and disposal all travel this reverse path, and managing it well saves cost and supports sustainability.
What flows in reverse
- Customer returns and exchanges.
- Products sent back for repair or refurbishment.
- Packaging, pallets and containers for reuse.
- End-of-life goods for recycling or disposal.
Why it matters
Efficient reverse logistics recovers value from returned goods, improves customer experience and reduces waste. For e-commerce in particular, returns volumes are high, so a smooth returns process is a competitive advantage.