Domestic Logistics
Last-Mile Delivery Explained
4 min read
Last-mile delivery is the final step that brings a shipment to the customer door. It is often the most complex and expensive part of the journey, especially for e-commerce.
Why the last mile is hard
The last mile involves many small drops across scattered addresses, traffic, failed deliveries and customer availability. These factors make it disproportionately costly compared with the long-haul legs.
How it is optimised
- Route optimisation to reduce distance and time per drop.
- Local hubs and dark stores closer to customers.
- Delivery tracking and customer notifications to cut failed attempts.